Sales Support Charter

The level of support we offer is unique to Purplebricks.
We believe in providing you with expert support at every stage of selling your property.

Our experts and dedicated team provide support for the most common problems encountered that can result in delays during settlement. These are highlighted below. The Online Platform, in partnership with yourself and your lawyer, does the rest. Despite what anyone says and no matter how much you pay, sale success requires a partnership with the customer and their lawyer.

Our charter is our promise to help you as best we can. We will never promise anything that we cannot control or deliver.

 

 

the task you your lawyer Online Platform purplebricks team
Within 24 hours of an agreed sale, enter lawyers details on to the Online Platform You
Your lawyer Online Platform Purplebricks team
  • Ensure that the lawyers details have been entered on to the Online Platform
  • Ensure that mortgage arrangements are in place
You Your lawyer Online Platform Purplebricks team
Prepare the memorandum of sale and distribute it to the lawyers acting for you and the Buyer. You Your lawyer Online Platform
Purplebricks team
Ensuring that the mortgage broker and/or lender have all the relevant information to proceed with loan. You
Your lawyer
Online Platform
Purplebricks team
Ensuring that the lawyers have been instructed and have all the paperwork they require to move the transaction forward. You
Your lawyer Online Platform
Purplebricks team
Advising on and supporting you in relation to problems with:
  • building & pest inspection
  • strata inspection
  • your mortgage position
You Your lawyer
Online Platform Purplebricks team
Chasing the lawyer for paperwork and progress. You
Your lawyer Online Platform
Purplebricks team
Chasing the Buyers mortgage broker and/or lender for progress. You Your lawyer
Online Platform Purplebricks team
Obtaining leases, legal documents and information, managing agents and the Buyer’s lawyer. You Your lawyer
Online Platform Purplebricks team
Agreeing exchange dates. You
Your lawyer
Online Platform
Purplebricks team
Agreeing settlement dates. You
Your lawyer
Online Platform
Purplebricks team