Frequently Asked Questions

General Questions

My property is already on the market. Can I use Purplebricks?

Yes, you can still use Purplebricks. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

Technical Questions

What computer do I need?

Your computer must have a 486/66-MHz processor or higher (Pentium processor recommended), 16Mb of RAM, a mouse and a modem or Internet connection. Your computer must also have one of the following operating system versions or above: Windows 98, 2000 with SP 2, NT 4.0 with SP 4 or XP for a PC, or Mac OS 8.1 for a Macintosh.

What browser do I need?

We support the following browsers:

For Microsoft Windows:

  • Microsoft Internet Explorer 9.0 and above.
  • Mozilla Firefox 3.5 (with 128-bit encryption) and above.

For Apple Mac OS X

  • Safari 3.21 and above

For all users in addition your browser must also:

  • Be upgraded to 128-bit encryption to access your accounts. You can check your browser version and encryption level by clicking on 'About' under 'Help'.
  • Have cookies enabled.
  • Have JavaScript enabled.
  • Have SSL enabled.

If you have an earlier version of a browser, it's easy to download an updated version:

  • For Internet Explorer click on the free downloads link on the Microsoft site at www.microsoft.com/ie.
  • For Firefox click on the free downloads link on the Mozilla site at www.mozilla.com/firefox.
  • For Safari on Mac OS click on the free downloads link on the Apple site at www.apple.com/safari.

The Purplebricks website is designed for display resolutions of 800x600 and above. For the best viewing experience, the recommended minimum screen resolution is 1024x768.

How do I upgrade my browser?

If you have an earlier version of a browser, it's easy to download an updated version:

  • For Internet Explorer click on the free downloads link on the Microsoft site at www.microsoft.com/ie
  • For Firefox click on the free downloads link on the Mozilla site at www.mozilla.com/firefox
  • For Safari on Mac OS click on the free downloads link on the Apple site at www.apple.com/safari

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